Customer Service Information
Please call 1-888-674-5550 to reach one of our customer service agents. Our hours are from 8:00 AM - 8:00 PM (PST). We will be able to answer any questions you may have on a fountain or your recent order.
Shipping Costs
All of our fountains ship free to the continental United States. Ethan Paul doesn't want to burden you with extra charges so we cover the cost of shipping the fountain to your home or office. If the fountain is shipping to Alaska, Hawaii or Internationally some additional charges will usually be added to cover the amount to ship the fountain these longer distances. Please call customer service so we can determine the shipping charges.
Shipping to Canada
Some of our fountains even ship free to Canada, please call customer service to find out which ones or what additional charges may apply to ship your fountain to Canada.
Shipping Times
Most fountains ship out of the warehouse within 24-48 hours. Custom fountains or fountains that are made to order take a little longer. Please call Customer Service so that we can help you with shipping times or help you find a fountain if you are in a time constraint.
Returns/Warranties
Our Satisfaction Guarantee:
"We guarantee your absolute satisfaction – 100% of the time."
Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.
All returns must receive a return authorization, so please call customer prior to returning your fountain.
Please note that natural slate and marble vary in color, the pictures on our website are samples only. Some fountains offer a photo selection, which is the only way to guarantee that you receive the exact color variation you want.
